Commerce Commission proposes telco league tables

Wed, 14 Dec 2022

The Commerce Commission will seek feedback on a proposal to publish customer service and performance rankings of mobile internet and broadband providers.Telecommunications commissioner Tristan Gilbertson said complaints about telecommunications providers are up 17% on last year and poor customer service remains a big problem.The rankings would be published in the form of a dashboard that would give consumers access to information about providers' level of customer service in a way that is not now available.An example of the proposed custome...

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