Electric Kiwi slams 30-day notice periods on broadband services

CEO Luke Blincoe said notice periods enable banned win-back efforts and add unnecessary friction to switching. (Image: Electric Kiwi)

Ben Moore

Wed, 07 Feb 2024

Electric Kiwi has complained to the Commerce Commission about other broadband retailers taking what it claims are “banned anti-competitive” actions.The complaint asked the commission to investigate the notice periods many broadband providers have in place, which, it stated, add to the time or cost for consumers to switch providers.Electric Kiwi chief executive Luke Blincoe said the 30-day notice periods are also used as leverage for retailers to make win-back offers to customers, such as offering a discount for a certain period.&ldq...

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