Telcos trade barbs on complaints review

Thu, 29 Oct 2020

The Commerce Commission is calling for an improvement in telecoms' retail service due to rising complaints about fixed-line and mobile services, although operators are squabbling over who's to blame.The regulator said it's asking mobile and broadband providers, and consumer groups on how to address complaints, which have increased since its November 2018 paper on the retail service quality framework was released, to curb customer dissatisfaction.The Telecommunications Dispute Resolution Scheme reported 2,802 complaints and enquiries...

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