ANZ's chair Gonski delivers a mea culpa to shareholders

Tue, 17 Dec 2019

ANZ Bank's annual shareholders' meeting was by no means as acrimonious as Westpac's last week but chair David Gonski adopted a conciliatory and contrite attitude."Every failure damages our customers and our reputation and costs us money," Gonski told the meeting in Brisbane while discussing the additional A$682 million the bank has provided for remediating problems such as overcharging and mis-selling products to its customers."Your board recognises the impact this has on shareholders. This is a real cost and, as a result, it has impacted the r...

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