Commerce Commission takes Bachcare back to court

Bachcare keeps its service fee irrespective of cancellation. (Image: Bachcare)

Mon, 17 Apr 2023

The Commerce Commission has filed civil proceedings against accommodation platform operator Bachcare, accusing it of offering unfair terms relating to cancellations and service fees.The regulator is seeking declarations from the high court that some of Bachcare’s previous and existing contract terms are unfair, which would prevent the platform operator from using them in the future. The unfair terms singled out by the commission include the guest facing a loss of up to 100% if they cancel a booking irrespective of how far in advance,...

Subscribe to BusinessDesk

Stay informed on business, government and financial developments across New Zealand.

Deeply researched, twice-edited and fact-checked news
Annual subscribers also receive a complimentary subscription to The Wall Street Journal
Personalised email news alerts, plus gift up to 5 stories a month to non-subscribers

You can cancel anytime with two clicks, an email or a phone call.
Find out more.

We are serious about journalism.

Name {{ registerForm.errors.get('name') }}

Email address {{ registerForm.errors.get('email') }}

Phone Number {{ registerForm.errors.get('phone') }}

Job Title {{ registerForm.errors.get('title') }}

Password Minimum password length of 8 characters.
Require at least one upper and lowercase, numeric, and special character. {{ registerForm.errors.get('password') }}

Repeat password {{ registerForm.errors.get('password_confirmation') }}

We had trouble validating your card. It's possible your card provider is preventing us from charging the card. Please contact your card provider or customer support.

Credit Card

Cardholder's name

{{ __(plans[index].name) | capitalize }} {{ plans[index].attributes.old_price | currency }} {{ plans[index].price | currency }}

All subscriptions auto renew but are easy to cancel.

I Accept The Terms Of Service

{{ registerForm.errors.get('terms') }}

Tax: {{ taxAmount(selectedPlan) | currency }}

Total Price Including Tax: {{ priceWithTax(selectedPlan) | currency }} {{ selectedPlan.type == 'user' && spark.chargesUsersPerSeat ? '/ '+ spark.seatName : '' }} {{ selectedPlan.type == 'user' && spark.chargesUsersPerTeam ? '/ '+ __('teams.team') : '' }} / {{ __(selectedPlan.interval) | capitalize }}

Markets Market Close

Gentrack leads NZ sharemarket down almost 1%

The S&P/NZX 50 Index closed at 12,225.28, down 113.29 points or 0.92%.

Graham Skellern 6:10pm

Markets

Asian stocks extend global rout

Tokyo shares fall as Trump predicts a coming US boom.

AFP 4:45pm

Retail

KMD Brands pulled into Trump trade war

Like a lot associated with so-called ‘Liberation Day’, much remains uncertain.

Gregor Thompson 2:00pm

Sponsored

New life in property market

Tax rule changes are bringing back mum-and-dad investors.

Fletcher Living

Sponsored

Commercial property trends: AI, sustainability and growing confidence

Falling rates and green tech shape property investment’s future.

PMG

More Law & Regulation

Markets

Takeovers Panel will meet on NZME issue

The panel said in a media release today it had met on the issue of Grenon’s shareholding.

Staff reporters 4:50pm

Law & Regulation

Insurer IAG admits fair dealing breaches

The Financial Markets Authority has filed a civil proceeding against IAG New Zealand Ltd for fair dealing breaches in relation to its insurance products.Some home, boat, car and caravan insurance policyholders were affected.IAG said it identified and reported the relevant issues...

Staff reporters 11:55am

Law & Regulation

Bronwyn Heenan: H&S reform back with a vengeance

With all these changes, let's watch this space and wait for the details.

Bronwyn Heenan 5:00am

Law & Regulation

Telco fined $325k for misleading 'free' roaming claim

Telco 2degrees has been fined $325,000 after admitting it made misleading claims about its “free” Aussie business roaming plans.The Commerce Commission took action last year after claims made by 2degrees in its advertising campaign between 2020 and 2023 created an impression that...

Staff reporters 03 Apr 2025

Commerce Commission takes Bachcare back to court

More Law & Regulation

Your company has a subscription

Team