Air NZ gives frustrated flyers more time to use credits

Air NZ is giving frustrated customers a credit extension. (Image: Getty)

Fri, 16 Sep 2022

About 500,000 customers who have flight credits with Air New Zealand have been given more time to use them.The airline has been dealing with a deluge of complaints after years of cancellations due to covid and other disruptions, and difficulties in claiming or using credits.Air NZ's chief customer and sales officer, Leanne Geraghty, said a significant portion of credit balances were due to expire in January 2023.“Given NZ’s border has only fully reopened in the last couple of months, we think it’s the right thing to do to...

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