RESEND: Insurance, especially for travel, dominates complaint investigations, says FSCL

Tue, 25 Jul 2017

(Fixes chairman's name in second paragraph) By Jonathan Underhill July 25 (BusinessDesk) - Insurance, especially for travel, remains the largest category of complaints investigated by Financial Services Complaints Limited (FSCL),a not-for-profit external dispute resolution scheme for financial service providers and their clients. FSCL was incorporated in 2009 and lists chairman and Wellington barrister Kenneth Barry Johnston QC as its sole shareholder. It was the first scheme approved by the Minister for Consumer Affairs under the Fina...

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