AI is coming for India’s famous tech hub

Bengaluru, the former Bangalore, is India’s outsourcing hub. (Image: Depositphotos)

Sun, 11 Aug 2024

By Megha MandaviaArtificial intelligence is upending India’s technology outsourcing business. The industry is pivoting to adapt, but the changes could cost a large number of coveted jobs.The country’s big outsourcing companies are already using AI and have plans to integrate it throughout their businesses. That might not save the low-end operations that run call centres or do other basic tasks within the so-called business process outsourcing sector. “If I am just doing a simple contact centre service then generative AI i...

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