AI work assistants need a lot of handholding

AI tools do not always know where to go to find the requested information. (Image: Supplied)

Wed, 26 Jun 2024

By Isabelle BousquetteArtificial intelligence work assistants were designed to provide businesses a relatively easy avenue into the cutting-edge technology. It isn’t quite turning out that way, with chief information officers saying it requires a heavy internal lift to get full value from the pricey tools.“It has been more work than anticipated,” said Sharon Mandell, chief information officer of network tech company Juniper Networks, who is testing tools from several vendors but doesn’t feel ready to put any into product...

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