Passengers hate Qantas. Shareholders aren't so bothered.

The people buying the tickets aren't the main focus when competition is weak. (Image: Getty)

Thu, 01 Sep 2022

(Bloomberg Opinion) by David FicklingHow can a chief executive officer who’s attracted as much ire from passengers as Qantas Airways’ Alan Joyce still be impervious to criticism? It helps to remember who executives answer to. Here’s a clue: it’s not the people buying tickets.Joyce has experienced calls for his resignation from unions and Australia’s parliament and had his home in Sydney defaced with eggs and toilet paper in July following chaotic scenes at airports with long lines, lost luggage...

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