Westpac NZ's digital transformation can't exclude people, CEO McLean says

Mon, 06 Nov 2017

By Paul McBeth Nov. 7 (BusinessDesk) - Westpac New Zealand's shift to deliver more convenient digital services putting customers in the driver's seat needs to include a reimagining of the nature of work, says chief executive David McLean. The local arm of Australia's Westpac Banking Corp is into the second year of a three-year digital transformation programme, which generated $11 million of productivity benefits in the six months ended Sept. 30 and saw the bank's expense to income ratio shrink 300 basis points to 41.4 percent from a year...

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