Why are patient portal apps so clunky?

While it can bring some efficiencies, there is still a long way to go before the promise of digital health management is realised. (Image: Getty)

Ben Moore

Fri, 13 Oct 2023

The way that people interact with primary healthcare is, like everything else in the world, going increasingly digital – but the current transition phase is causing some consternation.Primary healthcare has historically been analogue, with patients calling into their medical centre of choice to arrange an appointment and then, at that appointment, the medical professional giving all the information and prescriptions to the patient.Today, online self-service applications, commonly called patient portals, are becoming increasingly popular a...

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