Waste Management refunds customers $5.6m after incorrect billing

Waste Management refunds customers $5.6m after incorrect billing
Waste Management sent debt collectors to residential customers who didn't owe money. (Image: NZME)
Cécile Meier
Waste Management New Zealand has refunded $5.6 million to residential customers and is working on refunding more customers after a Commerce Commission investigation found it had likely breached the Fair Trading Act.Following complaints in 2020, the Commerce Commission found the company had sought payments via debt collection from customers who didn’t owe it money. Waste Management, which is owned by Australian investment fund Igneo Infrastructure Partners, is the leader in the country’s waste market, with revenue of $547m...

More Law & Regulation

ComCom seeks more supermarket regulation
Retail

ComCom seeks more supermarket regulation

ComCom wants to ban supermarkets from charging suppliers for stacking shelves.

Gregor Thompson 05 Jun 2025
FNZ employee shareholders told success more likely
Finance

FNZ employee shareholders told success more likely

Account show loss at global fintech widens. 

Victoria Young 05 Jun 2025
ComCom seeks more supermarket regulation
Retail

ComCom seeks more supermarket regulation

ComCom wants to ban supermarkets from charging suppliers for stacking shelves.

Gregor Thompson 05 Jun 2025
Arbitration gains favour amid court delays, says Chapman Tripp
Law & Regulation

Arbitration gains favour amid court delays, says Chapman Tripp

Larger civil claims filed this year not scheduled in court until 2028/29, firm says.

John Anthony 05 Jun 2025