Waste Management refunds customers $5.6m after incorrect billing

Waste Management sent debt collectors to residential customers who didn't owe money. (Image: NZME)

Mon, 06 Nov 2023

Waste Management New Zealand has refunded $5.6 million to residential customers and is working on refunding more customers after a Commerce Commission investigation found it had likely breached the Fair Trading Act.Following complaints in 2020, the Commerce Commission found the company had sought payments via debt collection from customers who didn’t owe it money. Waste Management, which is owned by Australian investment fund Igneo Infrastructure Partners, is the leader in the country’s waste market, with revenue of $547m...

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